One of the most important - but often ignored - aspects of e-commerce is providing customer support. Due to difference in time zones and language, it is next to impossible for you to provide timely customer service from outside of Japan. At WASABIZ, we provide native Japanese speakers who can answer customer inquiries within an hour during work days.

 

Our customer service can be embedded into your Rakuten, Amazon and domain stores. We also provide a toll-free phone number for customers to connect with a representative.

 

There are multiple advantages to having a team of native speakers acting as your customer support. Not only do Japanese customers have the barrier of waiting for an auto-translated reply to their inquiry removed from their experience, but being able to talk with someone in native Japanese - in real time - on the phone ensures trust in your brand.